ABOUT THIS SNEAKER… 

• Production
  Lightweight construction with breathable mesh-knit fabric provides a comfortable and flawless fit.
  Lace-up closure for a snug fit.
  Features a soft linen interior with arch support and removable insole pad.
  Finished with a high quality EVA out sole for traction and exceptional durability.
• Production Time: 7-10 business days. The sneaker is customized only for you so the production time will be a little bit longer than usual. Please be patient.
• Shipping Time: 7-10 business days.
• Size: US 5-15 (EU 35-48). Please check the sizing chart and measuring instruction carefully before placing order as we CAN NOT offer return or refund if you choose a wrong size.

Any modifications must be done within 24 hours after placing order. All orders will be produced after 24 hours so once exceed 24 hours, you CAN NOT cancel/change the order. Please understand for us.

HOW TO FIND YOUR SIZE

• Prepare a pen, a ruler/tape measurer, and a white paper.
• Use a ruler or tape measurer to measure your foot (from the heel to the tip of your longest toe).
• Choose a size from the sizing chart above.
• Find the closest measurement, in Heel to Toe (cm), that is equal to or greater than the length of your foot. For example, a man whose foot measures 27 cm will fit size US 8 (EU 41).

MEASURING TIPS  

• To ensure an accurate reading when measuring, flatten your foot by shifting your weight forward.
• If your measurement is between two sizes, always move up to the larger size.
• Be sure to measure both feet. Many people have feet of different sizes. Fit to the larger of the two.
• Fit yourself at a similar time as when you will be wearing the footwear. For daily footwear, fit yourself when you’ve been on your feet all day because your feet have expanded.
• If you have a wide foot, please move up 1-2 size larger for better fit.

CUSTOMER SATISFACTION IS OUR HIGHEST PRIORITY. IF YOU ARE NOT SATISFIED, PLEASE CONTACT US TO SOLVE THE PROBLEM. WE WISH YOU HAVE A GOOD SHOPPING EXPERIENCE HERE.

• As each item is custom-made just for you

  We require a processing period of 3-5 business days to create and prepare your product for shipment.

  Once your item has been processed and shipped, we'll send you shipping detail to your email.

  Estimated delivery time is approximately 2-3 weeks. 

• Returns & Refunds

  We accept returns and will issue a refund if the mistake is on our end (e.g., wrong size, color, or a defective product).

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  Order Issues

  If the issue is due to a customer mistake, please contact us. We may be able to offer a discount on a new order to help you resolve the problem.

  For any issues with your order, please reach out to us at sp@cruzeon.store  so we can help you find a solution.